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Terms

Terms Of Use

Please read our terms and conditions carefully before using this web site.  Your use of this web site confirms your unconditional acceptance of the following terms and conditions.  If you do not accept these terms and conditions, do not use this web site.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this web site, are subject to change at any time without notice.  Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

Shipping Limitations

When an order is placed, it will ship to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this web site.  All purchases from this web site are made pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from this web site pass to you upon delivery of the items to the carrier.  You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Use of this Website

The design of this web site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this web site are protected by copyright, trademark and other laws and may not be used except as permitted in these terms and conditions or with prior written permission of the owner of such material.  The contents of this web site are property of. all rights reserved.  You may not modify the information or materials displayed on or that can be downloaded from this web site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose.  Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations. running or displaying this web site or any information or material displayed on this web site in frames or through similar means on another web site without our prior written permission is prohibited.  Any permitted links to this web site must comply will all applicable laws, rule and regulations.

Third Party Links

From time to time, this web site may contain links to web sites that are not owned, operated or controlled by thatch.  All such links are provided solely as a convenience to you.  If you use these links, you will leave this web site. neither we nor any of our respective affiliates are responsible for any content, materials or other information located on or accessible from any other web site.  Neither we nor any of our respective affiliates endorse, guarantee, or make any representations or warranties regarding any other web sites, or any content, materials or other information located or accessible from any other web sites, or the results that you may obtain from using any other web sites.  If you decide to access any other web sites linked to or from this web site, you do so entirely at your own risk.

Refunds / Returns Policy

We carefully package your jewelry to ensure safe delivery.   If your order is damaged in transit, please contact us and we’ll help you report the claim with Fedex and fix the damaged product.

We take pride in the quality of our jewelry and customer service is our top priority.  If you are not completely satisfied with your purchase, please contact us at 858.900.7936.  Please send all returns to:

Thatch
2750 Historic Decatur Road #202
San Diego, California 92106

 

Online Customers

Please contact our studio at [858.900.7936] with questions.

All returns must be submitted within 10 days upon receipt, in perfect condition, with original packaging for a full refund or exchange.  Customized jewelry is not eligible for refunds or exchanges.

 

Wholesale Clients

Please contact our Sales Director at [amy@shopthatch] with questions.

 

Take Care

Your jewelry was crafted by artisans in Southern California using solid sterling silver, 14k gold vermeil and precious stones.

We suggest removing jewelry before swimming, showering, and exercise as soft metals can tarnish w. constant wear.  Your jewelry can be polished w. a soft cloth and for a deep cleaning, use Hagerty Silversmiths Wash.

We want to help keep your THATCH jewelry in tip-top shape; we offer a professional cleaning for twenty dollars or 14k gold plating for twenty five dollars.

Privacy Policy

The personal data you provide is used to answer queries, process orders or allow access to specific information regarding your account.  You have the right to modify and delete all the personal information found in the my account page.  Your information will never be shared with any third parties, and we will not share or sell your credit card information.  Never, ever.

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