REFUNDS / RETURNS POLICY
We carefully package your jewelry to ensure safe delivery. If your order is damaged in transit, please contact us and we’ll help you report the claim with Fedex and fix the damaged product.
We take pride in the quality of our jewelry and customer service is our top priority. If you are not completely satisfied with your purchase, please contact us at 619.223.3565.
Please send all returns to:
Thatch 2750 Historic Decatur Road #202 San Diego, California 92106
Please contact our studio at [619.223.3565] with questions.
All returns must be submitted within 10 days upon receipt, in perfect condition, with original packaging for a full refund or exchange. Customized jewelry is not eligible for refunds or exchanges.
Please contact our Sales Director at [firstname.lastname@example.org] with questions.
Your jewelry was crafted by artisans in Southern California using solid sterling silver, 14k gold vermeil and precious stones.
We suggest removing jewelry before swimming, showering, and exercise as soft metals can tarnish w. constant wear. Your jewelry can be polished w. a soft cloth and for a deep cleaning, use Hagerty Silversmiths Wash.
We want to help keep your THATCH jewelry in tip-top shape; we offer a professional cleaning for twenty dollars or 14k gold plating for twenty five dollars.