REFUNDS / RETURNS POLICY
We carefully package your jewelry to ensure safe delivery. If your package arrives damaged, please contact firstname.lastname@example.org and we will help with your repair.
THATCH IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES THAT DO NOT REQUIRE A SIGNATURE.
We take pride in the quality of our jewelry and customer service is our top priority. If you are not completely satisfied with your purchase, please contact us at email@example.com
Please send all returns to:
THATCH Returns 2750 Historic Decatur Road #202 San Diego, California 92106
All returns must be submitted within 14 days upon receipt, in perfect condition, with original packaging for a full refund or exchange. Please include your name and order number inside your return package.
Customized and discounted jewelry is not eligible for refunds or exchanges.
THATCH is not responsible for return shipping.
Please contact our team at firstname.lastname@example.org with questions.
Please contact our Sales Director at email@example.com with questions.