REFUNDS / RETURNS POLICY

We carefully package your jewelry to ensure safe delivery. If your order is damaged in transit, please contact us and we’ll help you report the claim with UPS and fix the damaged product.

We take pride in the quality of our jewelry and customer service is our top priority. If you are not completely satisfied with your purchase, please contact us at hello@shopthatch.com

Please send all returns to:

THATCH Returns 2750 Historic Decatur Road #202 San Diego, California 92106

Online Customers

All returns must be submitted within 14 days upon receipt, in perfect condition, with original packaging for a full refund or exchange. Please include your name and order number inside your return package.

Customized and discounted jewelry is not eligible for refunds or exchanges.

THATCH is not responsible for return shipping.

Please contact our team at hello@shopthatch.com with questions.

Wholesale Clients

Please contact our Sales Director at amy@shopthatch.com with questions.

Take Care

Your jewelry was crafted by artisans in Southern California using sterling silver, 14k gold vermeil, rhodium and precious stones.

We suggest removing jewelry before swimming, showering, and exercise as soft metals can tarnish w. constant wear. Your jewelry can be polished w. a soft cloth and for a deep cleaning, use Hagerty Silversmiths Wash.

We want to help keep your THATCH jewelry in tip-top shape; we offer repairs, re-plating and professional cleaning services - please reach out to hello@shopthatch.com with repair inquiries.