START A RETURN OR EXCHANGE HERE 

All returns must be submitted within 14 days of delivery. To qualify for a refund or exchange, items must be in perfect, unworn condition and returned in their original packaging. Jewelry that arrives damaged due to improper return packaging may be subject to a repair fee.

If you purchased Free Returns + Package Protection at checkout (highly recommended), you’ll receive the most flexibility. This includes:

• Free returns and exchanges
• Coverage for lost, stolen, or damaged packages
• Access to an easy-to-use return portal for quick processing

If you opted out of this service at checkout, we still offer:

• One free exchange
• Returns are still accepted, but return shipping costs are the customer’s responsibility and payment is required when the return label is generated

*International orders are not eligible for return, except for Canada. Return shipping is the responsibility of the customer. 

*Customized and engraved jewelry are not eligible for refund. 

THATCH stands behind the quality of our designs and the integrity of our brand. If you have any questions or concerns, our small but mighty Customer Care team is always here to help—please reach out at: hello@shopthatch.com