REFUNDS | EXCHANGES | RETURNS POLICY

We carefully package your jewelry to ensure safe delivery. If your package arrives damaged, please contact hello@shopthatch.com and we will assist with your repair.

PLEASE NOTE: THATCH IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES THAT DO NOT HAVE A SIGNATURE REQUIREMENT.

We take pride in the quality of our jewelry and customer service is our top priority. If you are not completely satisfied with your purchase, please contact us at hello@shopthatch.com

Returns x Exchanges can be processed through our RETURNS PORTAL

All returns must be submitted within 14 days of receipt, in perfect condition, with original packaging for a full refund or exchange. Shipping fees will not be refunded. CUSTOMIZED and jewelry from our SALE COLLECTION are not eligible for refund or exchange.

Please contact our team at hello@shopthatch.com with questions.