REFUNDS / RETURNS POLICY

We carefully package your jewelry to ensure safe delivery. If your package arrives damaged, please contact hello@shopthatch.com and we will help with your repair.

THATCH IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES THAT DO NOT REQUIRE A SIGNATURE.

We take pride in the quality of our jewelry and customer service is our top priority. If you are not completely satisfied with your purchase, please contact us at hello@shopthatch.com

Please send all returns to:

THATCH Returns 2750 Historic Decatur Road #202 San Diego, California 92106

Online Customers

All returns must be submitted within 14 days upon receipt, in perfect condition, with original packaging for a full refund or exchange. Please include your name and order number inside your return package.

Customized and discounted jewelry is not eligible for refunds or exchanges.

THATCH is not responsible for return shipping.

Please contact our team at hello@shopthatch.com with questions.

Wholesale Clients

Please contact our Sales Director at amy@shopthatch.com with questions.