THATCH is dedicated to making sure your order is processed, shipped and received quickly and efficiently.
All US orders default to an $8 flat rate Ground speed shipping charge. If expedited shipping is chosen, the travel time (2 Day or Next Day) will begin once the package has been received by the carrier. Please allow up to three business days to process an in-stock order, and up to two weeks for Pre-order items.
International shipping fees are generated at checkout and are determined by the carrier based on the delivery location. Duties and taxes may be incurred on your shipment that you will be responsible for. THATCH does not have control over these fees, as they vary by country.
If you have a lost package, please check with neighbors as well as around the perimeter of the delivery address. Refer to the tracking information provided when your order shipped and contact the carrier for delivery details. If the carrier confirms delivery of your package, please email HELLO@SHOPTHATCH.COM with your order number and a lost package claim and replacement request will be filed for you. Please Note: We do our best to handle lost package claims as quickly as we can, but there is no immediate solution.